1. GENERAL

1.1 avgerinosphotography.com is a website operated by George Avgerinos. VAT no. 073291657 (hereinafter referred to as “Avgerinos Photography”, “us” or “we”), located at M. Hourmouzi 20, 54 453 Thessaloniki, Greece.

1.2 These Terms and Conditions apply when you as a Customer (hereinafter referred to as the “Customer” or “you”) place an order via www.avgerinosphotography.com and related pages, (the “Website”). With these agreement you also confirm that you have read and approved our Privacy policy.

1.3 In order to make purchases on our web site, the customer must, according to Greek law, be at least 18 years old.

1.4 Avgerinos Photography reserves the right for any image and writing errors on the page, such as errors in description, technical specification, prices and price adjustments. In case of incorrect price for an item ordered, Avgerinos Photography will inform the Customer of this and await the Customer’s approval of the corrected price before proceeding with the order.

1.5 The Website and all its content is owned by Avgerinos Photography or its licensors. This means that everything on the website may not be copied or used without the prior written consent of Avgerinos Photography.

1.6 If the customer has created an account on Avgerinos Photography, the Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Avgerinos Photography without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.

2. ORDERS

2.1 When the Customer has placed an order on the Website, a purchase agreement has been entered into between the Customer and Avgerinos Photography. Avgerinos Photography recommend the Customer to save the order confirmation for any future contacts with our customer service. The order confirmation is also the receipt that the purchase has been completed.

2.2 The Customer is responsible for ensuring that the information provided, such as email, name and address is correct and up to date.

2.3 The Customer can cancel their order up until it has been confirmed by Avgerinos Photography. If the order is cancelled, Avgerinos Photography will refund any payments the Customer or their pay- or credit card company has made with regard to the order. If the Customer want to cancel their order after the order is confirmed by Avgerinos Photography, the Customer can send an email to support@avgerinosphotgraphy.com as soon as possible after the order confirmation. If the order already has been sent, it will be processed as a return (as set forth in Section 5).

Read more about orders here.

3. PRICES AND PAYMENT

3.1 The prices on our Website apply to orders placed on the Website. All prices are shown including 24% VAT (for delivery within the EU). VAT is not included in countries outside the EU.

No other fees are added, as Avgerinos Photography offers free shipping worldwide.

3.2 The Customer is responsible for any customs duties being paid to the customs or equivalent authority in the country to which the Product / Products are finally delivered.

3.3 The customer can see prices, and choose to pay in the following currencies:

EUR – €

3.4 All payments are encrypted and processed according to the highest security standard.

The Customer has the option to pay for the purchase with

PAYPAL – Account or credit card. Available worldwide.

 

4. SHIPPING AND DELIVERY

4.1 The Customer’s order usually leaves Avgerinos Photography’s warehouse within three (3) to five (5) working days, unless otherwise agreed or stated in the order confirmation or in the product page, and will be delivered to the customer by registered mail. The time period for the shipping company to send the package to the customer may vary depending on which country the package should be sent to. Avgerinos Photography reserves the right to possibly adjust the delivery time. Information on this should be sent to the customer for approval.

4.2 Delivery will be made no later than 30 working days after Avgerinos Photography has confirmed the order in writing through the order confirmation.

4.3 If the order is delayed more than 30 days, the Customer has the right to cancel their order.

4.4 Some of our packages can be delivered directly to the Customer’s mailbox, but normally the Customer receives a notification via email or ordinary mail to pick up the package from a specific delivery point or post office and within the time specified in the notification.

4.5 If the package is not retrieved, Avgerinos Photography has the right to charge the Customer a fee for freight and administrative costs.

Fee for different currencies:

EUR – 20 EUR – €
GBP – 20 GBP – £
USD – 20 USD – $

4.6 If the Customer has ordered products from both the Photo print and Photo Product categories, the order will be sent in separate packages. The tracking number for each package will be sent to the Customer when the packages leaves Avgerinos Photographys warehouse.

4.7 Avgerinos Photography is responsible for any damage that may occur during the shipment to the Customer. If, upon receipt, the Customer discovers that the shipment is damaged in transport, either on the product or on the packaging, we ask the Customer to notify the shipping company.

After that, the Customer must report the damage to our customer service, by sending an email to support@avgerinosphotography.com, with attached pictures, so that Avgerinos Photography can help the customer with the complaint, in the best way possible. This also applies to any hidden damage. Visible damage should preferably be reported to us on the same day as delivery. Hidden damage should preferably be reported to us within five (5) working days of receipt. It is therefore important that the Customer unpack and inspect the products thoroughly as soon as possible after delivery.

Read more about Shipping & Delivery here.

5. RETURNS, WITHDRAWAL & EXCHANGE

5.1 When purchasing products on the Website, the Customer has a 14-day withdrawal period. This means that the Customer has the right to cancel the purchase by notifying Avgerinos Photography accordingly within 14 days from when the Customer or their representative received the product ordered (withdrawal period).

5.2 If the Customer uses their right of withdrawal, the Customer is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when Avgerinos Photography was notified of the withdrawal. The product shall be sent in its original condition, well packaged, preferably in the original package. If the product’s condition is altered in any way, additional costs may apply to the Customer. The Customer shall register their return via email to support@avgerinosphotography.com. The Customer shall provide their name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. After registration the Customer will receive an email containing instructions and address details for sending back the package. Customer should not attempt to make a return before contacting Avgerinos Photography.

5.3 The Customer is responsible for the transport risk and shipping cost for the return. Please note that the return must be sent as a traceable shipment. Avgerinos Photography suggest the Customer to save the tracking number and proof of postage until Avgerinos Photography has received the return.

5.4 As soon as the return reaches Avgerinos Photography’s warehouse, and has been processed, Avgerinos Photography will make a refund to the customer. All refunds will be made using the same method of payment the customer used to purchase the product(s).

5.5 If the Customer want to do an exchange of the product(s), it is processed as a return, i.e, the customer sends the product(s) back to Avgerinos Photography, as set forth in 5.1 to 5.4. The Customer can then make a new order.

6. WARRANTY AND COMPLAINTS

6.1 The Customer must make a complaint of a defective Product to Avgerinos Photography within a reasonable time after the defect was discovered. If the complaint is made within two (2) months after the defect was discovered it is always made on due date. After three (3) years the Customer has lost his/her right to make a complaint, provided that no warranty states otherwise.

6.2 The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered, shall contact Avgerinos Photography, as soon as possible after discovering the defect, via e-mail to support@avgerinosphotography.com

7. GIFT CARD

7.1 Gift cards purchased at Avgerinos Photography are valid for two (2) years from the date of issue and can be redeemed in Avgerinos Photography’s webshop.

After the expiry date, the card has lost its value and cannot be used as payment or reactivated, nor can any remaining value be reimbursed.

Gift cards cannot be exchanged for cash.

The value of a redeemed gift card cannot be refunded.

Keep your card safe. Lost or stolen cards will not be replaced.

8. FORCE MAJEURE

Avgerinos Photography shall be exempt from damages and other measures if the performance of the agreement is prevented or delayed by any circumstance beyond our control, e.g. extreme weather, new / amended legislation, absent permits, war, fire, flood, labor market disturbances, technical problems, sabotage, unfavorable transport, terrorist attacks, changed governmental orders as well delays in the service by sub-suppliers due to circumstances set forth above. Avgerinos Photography shall inform the Customer accordingly if any such circumstances should arise, and if the situation has lasted more than six weeks, both the Customer and Avgerinos Photography have the rights to cancel the purchase with immediate effect.

9. CHANGES TO THE TERMS AND CONDITIONS

Avgerinos Photography may make changes to the Terms of Conditions from time to time. When these changes are made, Avgerinos Photography will make a new copy of the Terms and Conditions available on its website.

Your continued use of our website after any changes to the Terms and Conditions means you accept the changes.

10. CONTACT INFORMATION

Communication between the Customer and Avgerinos Photography, occurs via e-mail to support@avgerinosphotography.com or by ordinary mail as follows:

Avgerinos Photography
George Avgerinos
M. Hourmouzi, 20
54453, Thessaloniki
Greece

Terms and Conditions last updated 2023-12-02